Traumatized
Kate
Submitted this review about
Relocation Solution
Review made Live: 7/31/2014 10:37:00 AM
This has been one of the most traumatic experiences of my life. I was offered a competitive rate to move my 900 sq 1 BR from NJ to the SE by Relocation Solution. Anthony R. (who claimed to be the owner) offered me $1900. I thought that the rate was too low, but he insisted that this was an overestimate and he did not need to come to see the contents. He also said the following: "you are the customer and I guarantee the delivery date to be whenever you need." He also stressed that RS does NOT contract with outside companies for long-distance.I should have gotten a clue when they never emailed me back about their liability insurance. After much pestering, they faxed it to me on the night prior to the move. On pick up day, once my items were in the truck, the mover said that it would be $4,000 . If I were to pay by credit card, there would be a 6% surcharge (which I am pretty sure is illegal). I called one week prior to the move and I was reassured by "Eric" that the delivery would be made on the said date. Two days prior to delivery date, the circus began. I was told by "Lauren" that the truck that would make the delivery has caught on fire and they don't know when the next one will be available. I was on the phone with them several times per day and they told me varying tales of my things being on the truck already versus that they were in the warehouse, etc. I had moved to my new state at this point and was living in a hotel with a kid and dog since I had nothing. The delivery was made 2 weeks and 4 days (14 business days) and at 8 pm on a Saturday! The delivery was made by a company based in GA with a BBB rating of F. They could not get their 18 wheeler onto my loading dock (designed for 18 wheelers) and charged me $500 cash or else they would not release the stuff. All the while yelling and me and being unprofessional. My Simmons beautyrest worldwide super firm king size mattress has been folded in half with springs coming out!!!! When I mentioned this to the delivery man, he said that he was not held responsible and that my anger was misdirected and that he has very little to do with the liability of RS. The issues with this company are innumerable. For $4,500 I should be able to get some customer service. I'm enraged that in the USA we have these types of business still operating.Please stay away from this company. They really need to reassess the way they do business. Disgusting.
