they low quote and forget about you once they get your money
Ger
Submitted this review about
Regions Van Lines
Review made Live: 6/1/2014 3:16:00 PM
Worst experience ever! This company is a broker, which means they sell your contract to a moving company and totally forget about you. They make money based on the cf quoted. They always quote you very low, so when the moving company is ready to pick up your goods, you always end up paying more, because you are using more space on the truck. At this point there is nothing you can do. Even though I asked them for a few more cf for free ( which I got) they are not smart enough and they do not have the experience and knowledge to provide a realistic quote based on your furniture size. I was ok to pay a CF extra. but my gf and I ended up paying ~$2k usd more from the original quote!! I immediately called Alexis to let her know that her quote was wrong and she needed to do something about it ( the inventory list was the same) and she told me that I needed to submit a claim through a another company ( this does not make sense at all). A few days later i called her again, and she was promised me that she was going to check with her supervisor, but she lied she never did, and from that point she ignored all my phone calls.
Stay away from this company at all costs!! once they get your initial payment they held hostage your furniture if you do not pay them.
Also, do not expect the best customer service from the driver ( as I mentioned above, they already your contract to another company) they are all a bunch of liars and they just give you the driver phone number so you can coordinate the delivery with him.
Unfortunately you are dealing with extremely cheap people/ companies and they do not care about your furniture, they just want to deliver your goods and move onto the next one.
I called the driver to schedule a delivery on weekends but the driver was very rude and a liar. He told me to call back the company as he had no idea when to deliver my furniture. A few days later I received a call from the driver, apologizing and begging to receive my furniture on a Friday. I told him that it was ok. but a couple of hours later he called me back with an attitude saying that we needed to deliver my furniture on Thursday or they will take it back to Miami. Once again I agreed, but later he called me again and told me that the delivery was happening on Wednesday and he was giving me a 24 hrs notice!. and that was my only option. At this point I was very upset and hands tied. Again I told him ok but he needed to be there by 6. He charged 30 dollars because i got there an hour late and I was paying hourly to his assistants. All BS! they get paid by the job not the hour.
Bottom line it was an awful experience and in top of that my furniture got damaged.. I am submmiting a claim!
