LEft a bad taste
Misty J
Submitted this review about
Redline Movers
Review made Live: 6/4/2009 4:13:00 PM
My experience with Redline Movers has left a bit of a bad taste in my mouth. To be honest, I feel a bit taken advantage of. Here is what happened; I booked them to do my move, and worked out the pricing with Sean via email. In one of the emails he expressed that he could wrap in the travel time with the hourly rate. I was given an estimate for a 4 hour move, and because of the amount of stuff I had I knew it wouldn’t take more then that. Great!!
Once the movers arrived they had some problems with parking in front of my building with the police, so they had to park around the block which in turn, made it take a bit longer for the movers to load up the truck, but I knew I would still fall within the four hour original estimate. Once everything was loaded the “foreman” informed me of the cost and told me there would be an additional $150 charge for travel time, in which I informed him that I was told there would be no travel time charges, he then said he could drop it to $75, and when I refused, (I had the email to back it up), he said he would call the boss and if there was a problem he would let me know. He also said that while tips weren’t expected, they were appreciated.
We all left the apartment to go to my new place at the same time. I stopped at a store first, and caught a cab. The movers did not arrive until 45 minutes AFTER me which is extremely odd because we left at the same time. So in the end they ended up charging me an extra $150, not for travel time, but for an additional hour, because it took them longer to get to my place then anticipated. Way to pad the bill- I guess no matter how they had to word it, they were going to get that extra $150 out of me.
Another thing, I tipped the foreman $100 to split amongst him and the guys. When I gave it to him I said “I am sorry that it can’t be more but I wasn’t expecting any additional charges” he scowled, and I said “is this not enough?” and he replied with “it would be nice if it were more, but I understand times are tough” HELLO? I thought tips were “appreciated” and not expected. At that moment I wanted nothing more then to take that $100 back.
And to top it off, they forget to give me part of my bed frame. They returned it 2 days later, so I had to go without any bed.
Sigh.
