QUALITY MOVE - TOTAL SCAM
Steph
Submitted this review about
Quality Move
Review made Live: 7/5/2011 11:37:00 PM
LOOK SOMEWHERE ELSE... Look for reviews in YELP, MovingScam, RipOff Report... Oh! and did I mention, look for Quality Move reviews in BBB, DOT, AMSA? Well, let me tell you that this company does not deserve to be in business.
The group of Eastern Europeans running and working in this business are quite amazing. In a move from California to Illinois, they violated DOT regulations, falsified records and outright lied at both ends of the trip. Everything about the move was difficult.
Their office staff = Rachel (who hardly speaks English), Danielle, Derreck, Tracy were so rude and refused to accept a BANK CASHIERS CHECK. Stating it was not 'certified funds'. Refused to take a credit card over the phone. They want cash so there is no paper trail for IRS reasons.
Federal records available at www.protectyourmove.gov and www.safersys.org show that Quality Move co. was granted their interstate authority on 9/25/06 and that they had an involuntary revocation on 8/18/08. The records also show 4 complaints filed against them at the federal level and 3 of those complaints were for (among other reasons) holding customer's shipments "hostage" for more money, which is against the law and punishable by jail time and heavy fines. The records also show that the Federal Motor Carriers Safety Administration investigated them and on 8/25/08 fined the company $2,000 for failing to prepare one (or more) customer's weight tickets in the prescribed manner.
As of 7/5/2011 there are 26 complaints closed with BBB in last 3 years. This is a lot of complaints for a company it's size
If you are thinking of using a moving company. Know your rights. Visit http://www.protectyourmoving.org everything on this website that gives information about 'rogue movers' is exactly how this company operates. please do not use this company, they do not deserve to do business in the USA.
