DON'T USE THIS COMPANY!
Michelle Clark
Submitted this review about
Quality Move
Review made Live: 10/22/2011 11:14:00 AM
On the front end, the sales person (Danielle) was the best of the bunch that I got estimates from, and she told me they did moves to CA every week and had multiple trucks leaving each week on that route, so that’s why I chose this company over others. Believe me, their price was right in the middle of the over 10 estimates I received, so I did not choose based on price alone, and I especially did my diligence by printing off a list of questions from the moving association to ask a mover before signing a contract. The company did a great job when picking up my stuff, but then the nightmare started…
A week after the date I was told would most likely be the date of delivery, I was then told that my stuff was still in the warehouse. Over the course of the next month I had to place almost daily calls to check on the status of my delivery, during which time I either couldn’t get through to the company and had to leave voicemails, or was given the run-around saying they didn’t know where the driver was and would have to call me back, but I would never get a call back.
During these weeks whenever I did talk to someone at the company, I was told that my stuff would be put on a truck that week and that I should expect delivery the following week, but then the next week would come, and I would then be told that no, my stuff was still not even on a truck, and that the person who told me it was didn’t know what they were talking about and shouldn’t have said that. It got to the point where the dispatcher refused to even talk to me, and I got into a screaming match with the manager of the company, Susan. When I asked to speak to the owner, I was told that the owners were just investors and didn’t have anything to do with running the company so I had to deal with her.
Then, finally, when I was promised delivery on the next Sat or Sun (they still couldn’t tell me an exact day), I called the driver on Friday to verify which day it would be, and he said Sunday. But then, later on Saturday he called to say he couldn’t make it on Sunday after all and that he would be here on Monday instead, which meant I had to take an emergency day off of work (at my new job mind you) to be here for delivery.
On delivery day, when the movers finally arrived, I was then told I would need to pay a couple hundred more dollars because the distance between where the truck could park and my place was more than the 75 feet, as allotted in my contract. THIS after having had my stuff for over a month, and I was told they were not going to unload until I paid the money, in cash. Talk about feeling like my stuff was being held hostage! Thank goodness I had the money available to even be able to pay.
When the movers were done unloading, I was asked to sign a form saying that everything was delivered and in good condition, but as anyone knows during a move, it gets unloaded so fast, and you have boxes all over the place, so inspecting every single item is nearly impossible. And the form I was being pressured into signing said that I personally inspected the truck to make sure none of my items were left on it, but when I asked to see the truck, the driver got upset and said there were too many other people’s things on the truck so he wouldn’t let me inspect. So, I wrote that on the paperwork, in the hope that if I did find anything missing, that I would be able to have recourse.
In the end, I had missing and damaged items, but of course, after filing my claim, I got about half of what I should have received in monetary compensation, and it took over 6 months to finally get my money. Even during the claim process, I had to call Quality Move 5 times over the course of 3 weeks to find out when they would be processing payment after they received the signed claim form from the claim company.
PLEASE DO NOT USE THIS COMPANY if you want a smooth transition to your new home. I consider myself to be a diligent, level-headed, and understanding person, but this company drove me to the brink of insanity. I can’t tell you enough times to STAY AWAY from using this company! I have filed multiple complaints with the Illinois Attorney General’s office and the Better Business Bureau, as well as, posting this review on as many review sites as possible in order to deter others from going through what I’ve gone through.
