Never use these people
Whitney Abernathy
Submitted this review about
Quality Move
Review made Live: 2/29/2012 7:31:00 PM
The Original Quote price was $1641.75 which once they came to pick up on 11/28/11 it became $3065.49. They then told me it would be between 5-14 days, the paperwork claiming it could be anywhere between 1-21 business days. (This does not explain whether or not Saturdays are included since they are open on Saturdays. Not counting weekends it was 29 days from when I expected my things, not whne they picked up.)They kept saying it would not be this long, but would not give me any ideas of time when I would call to get an update. They also would not call to follow up on anything. They didn't even call for the pick-up times, I had to call them.
Then after finally getting a day for them to come, I get a call from the driver asking if he could come a day later if not it would be later that day. I told him I wanted my things today and so I finally received my things after 9pm on Halloween which would be fine if they hadn't been so loud and disruptive to the others in the apartment complex. They also brought it in a HUGE truck, I was lucky my apartment complex had the means for this.
I also found my nightstand and entertainment center broken; my outdoor table is now missing the glass top (which was the last thing the driver took with him during pick up after I said I would take it and he insisted on taking it with them); my L shaped desk has areas in the drawers where they have been cracked and the door would not latch; a book shelf came unable to stand from its damage (though I'm told it cannot be covered); and complaints about putting the entertainment center together because of the damage they did taking it apart so the only thing they put back together from them dismantling was the bed.
In the end I filed a claim for the damages which were over $700 and they will only give me $24 because they dont have the pictures that the driver took. This is just a summary of what had happened dealing with them. Some of the things I have read from others sounds very similar to mine; jacked up prices, long wait times, damaged goods, rude customer service (if any), etc. This place is far from professional and has left me outraged at the very thought of their companies name. Someone needs to just shut them down.
