We were very nervous because we have never used a moving company before and we weren't sure what to expect. I had under budgeted the cost of what a typical move would cost and was very concerned at how much more it was going to cost me at the end. When I voiced this concern they were very friendly, courteous and attentive helping us feel at ease. It was extremely humid and we live on the 4th floor. I know this move could not have been the most enjoyable for either one of them, but they did the job anyway very professionally.