The Worst Company With Which I Have Delt
Russ
Submitted this review about
Proud-American-Vanlines
Review made Live: 7/23/2016 3:35:00 PM
0 Stars
Use Proud American, get what you deserve.
I did as I couldn’t get a mover from north GA mtns to Charlotte NC. I called 6 mths prior to moving. I then received dozens of emails asking if I was still moving.
Once the date was set, they gave me an alt date if problems. The salesman marked my job as a Thurs move and Wed alt. I got a call on Tues saying they were coming on Wed. (take it or leave it, no reschedule). I had no choice but move a day early and add another $150 hotel fee.
I asked the salesman to have a driver look at my driveway as I live in the mtns. He said it would be OK. The truck couldn’t make it fully to the house so I was charged an extra $150 CASH for them to walk 75 feet (their tip).
At booking, I said I wanted it stored in Charlotte for several months and they said OK. I later found out it was stored in Atlanta, causing final dlvy schedule problems.
I was told at sales, a credit card was OK but then they only wanted cash or a Postal MO.
Once in storage, I never received a bill, only Past Due emails after 3 mths. The contract (everything is in the contract that you MUST read), said to pay the 1st of each month. Wire trsfs cost $25 each.
I would call and email 10-20 times and NENER get replies. I thought I lost $50000 worth of furn.
Eventually I did get them as their phones finally starting working, (errors on their lines) - NO communication.
They couldn't find my wire payments so I had to email them bank copies proving it.
I finally sent a form to get my furn. It asks ‘What is the earliest date you want it’. NOT WHEN YOU WANT IT. You give them the earliest date and YOU WORK YOUR SCHEDULE AROUND THEM, WHEN THEY CAN MAKE IT.
Once it arrived, there was some damage and $50 of tools missing; not reported as it wasn’t worth the deductible, or headaches.
They charged $75 extra past 10 stairs, gouged my BRAND NEW hardwood floors, setup the beds in the wrong rooms, & didn’t swap them.
I will burn my furn before I use them again.
