Completely screwed us over
Emily
Submitted this review about
Priority 1 Moving
Review made Live: 9/18/2012 2:38:00 PM
DO NOT USE THIS COMPANY. They say that “customer care and satisfaction is our #1 goal” and their priority is to design and deliver “stress-free moving plans at affordable prices”-but they have given me nothing but HEADACHES and STRESS and HORRIBLE customer service.
When I first contacted the company, Jordan gave me a great price, so I signed the contract. However, over the next couple of weeks I attempted to add items and ask questions and he would not answer any emails or phone calls, so I asked for a new representative. Katie, the manager, called and told me she would be handling my move personally. I added 30 items to my order and emailed them to Katie. I then got a phone call from a woman in the office telling me that Katie was giving me a discount on my items and I would only be charged $150 for the items. Unfortunately, I never got that in writing.
The mover showed up a couple days later and the 30 items were not on his list, so I had to pay for them and extra packing and fuel which I was not told about-and the price was raise up $1500 MORE. I emailed and called Katie and got no response. However, the dispatcher said that if I didn’t agree to pay for everything immediately, our things would not be shipped for 2 weeks because it HAD to go out that night (which I later found out was a lie, because I called the driver myself who said it wasn’t leaving until the next day and he already had everything loaded and was leaving no matter what)
I finally got a hold of Katie the next morning, who said that she “had no idea” what I was talking about because she had been “on vacation” and that she “doesn’t handle anyone’s personal moves” because she is a manager. She completely screwed me over and I ended up paying DOUBLE what I should have. Then, when I got my items, they had combined 3 boxes of random things into a huge box, breaking several things inside, and breaking a part of my bed as well.
Leo, another manager, said that he would assist in me filing a claim against the company, but after 3 months, my claim was denied. I got a measly $42 for the broken bed while they sleep at night with people’s money that they STOLE. They cannot be trusted and will take your money!
