Worst ever
Tadeja
Submitted this review about
President Moving
Review made Live: 9/15/2013 10:30:00 PM
This is by far the WORST company ever, save yourself the extra money you will spend when all your property is damaged upon delivery and go with a reputable company in the first place. Their customer service is an embarrassment to this country!!!
Our belongings got picked up on time and the pickup crew was actually very efficient and seemed to have packaged our furniture well. Of course the estimate was waaaay below what they wanted to charge us after the truck was loaded. Fine, I can live with that. On delivery, however, everything possible went wrong. The truck came 5 days later than promised and on the day of the delivery, the driver called and said he'd be here at 2pm-showed up at 4:30pm. They started to unload the truck and at 6:15pm he tells me "uhm ma'am, we don't seem to have your mattress or your headboard"... Where am I supposed to sleep?? He calls the dispatch who picked up on third try-great customer service begins-and a very rude Chris tells me it's an honest mistake and that I can go buy myself an air mattress. There's a reason I own a $4000 mattress after three back surgeries and you expect me to sleep on an air mattress for who knows how long until you fix your honest mistake?? Of course no supervisor available until 7am. Before the delivery guys leave, I notice my custom made baby glider, which I've spent the first nine months of my baby's life in while nursing him-also missing. The guys tell me they don't work for this company, they're just delivering whatever was loaded into their truck... At 7am I promptly call the company and I speak with Joseph who tells me he's one of the supervisors. Joseph again states it's an honest mistake and they will fix it. Since then, my husband and I have called the company 27 times-not once have we received a returned call or an email to a plethora of correspondence I have sent them. I have sent multiple emails with pictures to help facilitate the hunt for our furniture,they don't even have the decency to respond they've received them! Since delivery, we've noticed 7 of our boxes also missing, and majority of our furniture was damaged. Overall, over $10,000 of loss and damage - yes, I will see them in court!
By far far the worst customer service, not once have they said we're sorry and 8 days later, they still haven't found any of our previous belongings. DO NOT waste your money on President Moving.
