Our initial experience with this company was pleasant. Jeff was kind and reassuring and promised us that based on our pick up date (May 26th, in Rhode Island) that our truck would arrive BEFORE us in Louisiana. He even had us arrange for our property manager to let the movers in to our apartment since we would only be arriving there on the 3rd of June. The movers in fact arrived right on schedule on the 26th and the day went smoothly aside from extra time needed to be taken for them to unload someone else's delivery off the truck, then ours onto it, then theirs back on. The PROMISED arrival date of our belongings was June 1st. As mentioned previously we were made to contact the property manager and give her written consent to allow Precision to deliver our belongings on the 1st since we wouldn't be arriving until the 3rd. We called Precision when we were around 20 minutes from arriving at our new home to be sure our belongings would in fact be there to meet us. We were at that point informed that the truck was in New York and had not left yet. This was 8 days after the pick up day, and 2 days after the promised delivery date. We were informed the truck would be leaving either that night (a Friday) or the following Monday (the 5th), neither of which happened. From that point forward we called Precision every day to ask where our belongings were and when we would be receiving them. They lied to us each time, telling us they would be leaving within a few days from the conversation. They began to be very rude with us, telling us "these things take time", and actually hanging up on US. Each time we asked why our delivery was taking so long their response was that they were having a hard time finding a driver to drive such a long distance. This coming from a "Long Distance Moving Company". During this entire hellish ordeal we slept on an air mattress, causing us aches and pains, had one suitcase of clothes each and that is it. We had to purchase completely unnecessary items that we already owned and were on the truck because of how long it took to arrive. We had to eat off of paper plates and with plastic silverware, and sit on patio furniture that we purchased upon arrival in Louisiana. FINALLY our items arrived just 5 days ago. 30. THIRTY days after they were picked up from my home in Rhode Island, and what do you know they were damaged, broken and STOLEN. Nearly all of the wooden furniture is cracked, scratched or has severe gouges taken out of them. Half of our plates and glasses are broken, some of which are sentimental and cannot be replaced. Entire boxes are missing, some of which were graduation gifts that were never even opened. They dropped a box of glasses off of the back of the truck, and then brought it into the house as if nothing happened. And the icing on the cake, they actually opened a box, stole a PlayStation 3 and controllers out of it and delivered it untaped as if nothing was wrong with it. This has been the most miserable experience of my entire life. Its been stressful, and heartbreaking and I hope that this company can be brought to justice and no one else ever has to suffer this type of cruel treatment.
