Unprofessional
Loran Atkinson
Submitted this review about
Platinum Van Lines
Review made Live: 8/7/2013 12:40:00 AM
PLEASE...DO NOT USE THIS COMPANY!....Platinum Van Lines, pulled all kinds of bait and switch from beginning to end. They were so unprofessional at pick up and also delivery. They tracked grease into 4 rooms that was dripping from truck. Agreed to pay for cleaning....of course no check. They were late at the day we were to move, and on the delivery we were told an EARLY afternoon arrival. They were so late that we thought they had stood us up cause no one would return the voice mails. We waited all day and just before dark about 8:40 pm the semi arrived to unload. They only had two people to unload 3,200 square foot home. We had to stay up till almost 3am because they were still unloading the truck. THE COMPANY IS SO UNPROFESSIONAL, All boxes were brand new when left our old home but when arrived to new home many boxes were smashed as if truck had run over them. We lost many things due to damage that we enjoyed, now lost forever due to Platinum Van Lines. The items left from a two story home to be delivered to a two story home. We had no extra charged at pick for having stairs. When semi arrived the driver said we owed more money cause now steps involved and they couldn't delivery unless we pay another $150.00 Lucky we had enough to give them.. oh yes they wanted TIP at pickup and TIP at unload. Customer service now won't return calls or emails regarding how to start a claim.
Overcharging excessive above quote, late pick-up and delivery, damage to home and goods, inflated packaging charges, no return calls as promised from customer. service or dispatch, surprise charges, adding items to forms after signing, used old trailers, loaders hired from Craig's list...need I say more???
