we couldn't have been more pleased with PLANET
bill
Submitted this review about
Planet Moving and Storage
Review made Live: 4/22/2009 8:57:00 AM
We used Planet Moving and Storage for our move last weekend and they were great. After reading reviews about their major competitor, I originally wanted to go with them, but they were booked for our date. PLANET was our second choice. We needed to pick up from two locations and deliver to one, and PLANET offered to go to our first location the night before, store everything overnight, then go to our second location and then our new apartment the next day. We were thrilled with this arrangement and it didn't cost any more than their competitor.
We had four movers - Paul, Titus, Abel and "new guy." They were right on time, called when they were on the way and kept us updated on when they were charging and when they weren't (they charged when they were driving to our first stop and sitting in traffic, but not when they stopped for dinner.) When they arrived, they hustled like crazy - my boyfriend and I felt like lazy pieces of crap watching them run up and down the stairs. It was the new guy's second day, so he had a little more trouble - he broke a light fixture at the top of our stairs carrying a desk. Paul apologized though and told us we can send him a bill for the light. We haven't done that yet, so I can't vouch for how easy it will be to get refunded, but we were happy no one got hurt.
Our new apartment is on the third-floor with a somewhat difficult staircase. The four guys were up and down so quickly though that you never would have known how hard it was. They were extremely friendly and completely willing to move furniture all over the place. We packed everything in advance except for lamps, framed pictures and hanging clothes. They rented us wardrobe boxes for those things for $6/box.
They quoted us about $1200 for two stops and one delivery to a third floor, 3 bedroom apartments. This included one bed, kitchen table and buffet, a couch and 2 loveseats, computer, TV, entertainment center, several dressers and about 40 boxes. It took six hours over two days and they charged us $1274.
Overall, they did a great job. Fast, friendly and efficient. No fancy uniforms or fancy truck or anything, and the light fixture did get broken and one dresser was scratched. Besides those things, though, we couldn't have been more pleased with PLANET. We will definitely use them again!
