Overall rating of Planes Moving & Storage of Dayton: Very poor, untrustworthy.
The employees of Planes Moving & Storage employed displayed a basic lack of integrity and commitment to avoiding responsibility for damages caused to my property. The attitude of demeanor of the unloading crew while at my house was negative, and had blatant disregard for my property (for example, setting a $300 amplifier upside down, being rough with delicate items, etc.)
The truck driver and unloading crew heavily damaged my doorframe while attempting to move a couch into the basement. The truck driver then denied to my face that either he or his crew damaged the door. Reluctantly, he agreed to let us fill out a damaged property form. He instructed my wife on the "proper" way to fill the form out, however the form was incorrect in multiple places. Upon further review of the form, it is obvious the truck driver who should be adequately knowledgeable of how to complete it, intentionally mislead my wife to avoid personal repercussions.
As I had foreseen property damage as a possibility, I videotaped all walls and doorframes in my house to document their conditions (all were clearly damage-free). The videotape was date & time-stamped the morning right before the movers arrival.
I also submitted a picture of the damaged doorframe after the movers left. The picture was date & time-stamped as well.
I did not detect the truck driver's "slight-of-hand" until the mis-marked form was used as a basis to deny my claim. After the initial claim denial, I offered Planes Moving & Storage of Dayton the above evidence as well as offered to supply testimonials from my supervisor, my co-worker, and my wife who were all witnesses to the movers damaging the doorframe (Planes did not accept the offer of the witness testimonials).
This claim was denied a second time on the basis of the video only showing one side of the doorframe. The submitted video showed the side of the doorframe where the damage occurred. I offered Planes Moving & Storage a video showing the opposite side of the doorframe, however they did not accept this offer either.
After the offer of a video from another angle, Planes Moving & Storage of Dayton accused ME of damaging the door, and maintained their denial of my claim - despite the aforementioned evidence.
From the beginning to the end of the claims process, it was clear to me that the employees at Planes Moving & Storage of Dayton are 100% committed a conclusion in which they can avoid responsibility for the damages caused to customer property, and are willing to sacrifice their personal integrity to do so.
I feel that there is no amount of protective measures or preparation I could have done (aside from detecting the truck driver's lie) which would have prevented Planes Moving & Storage from fraudulent business practices.
My recommendation to other potential customers: Do yourself a favor, and bring your money elsewhere - even if it happens to be thousands of dollars more expensive, you will ultimately protect your assets in the long run. Also, read more of Planes Moving & Storage reviews online - you will discover consistently terrible performance and customer service.
