If it was possible to give a 0 star I would. To start the movers didn't deliver on time. I was told it would be about two weeks to get my stuff, a month later they called to say they were delivering it the next day even though I was working. I said it was impossible as I had to work, they then said that it would be two more weeks until I got it so I was without my stuff for a month. Then when my stuff was delivered I had damaged and missing items including my queen mattress. How do you lose a queen mattress?!? Then when I was fighting with them about all this they said that they couldn't find it and I was welcome to file an insurance claim. Refused to give me a refund. When I filed a claim it took 5 months for them to make me an offer and it was for $111 dollars. The insurance company informed me that I declined full coverage insurance even though the guy that booked my move told me I was covered it turns out I was only covered for $0.60 a pound and any boxes I packed my self were not covered. Also any furniture with plywood such as bookshelves with the plywood back wasn't covered. They said I had the option at time of purchase to get the full insurance but I said no which NEVER HAPPENED. The moving company itself was completely unprofessional. I had to talk to them several times and there was no real manager. There was one guy that said he was dispatch manager but he had no say in stuff like booking. His name was Ori. We literally went back and forth over the phone for weeks. My pick up was 6/7/14 and the guy I booked with, Richard, said delivery would be within two weeks. On 6/18 a guy who's name I couldn't be sure of but sounded like Yotom called and said that they were going to load my truck Friday and someone would call Friday with an estimated delivery. I told him that Richard said less than two weeks and Friday was two weeks. He said that two weeks is typical but not guaranteed. No one called me at all so I called on the 23rd and was told they still didn't didn't have a date. I didn't end up getting my until July. Ori was the worst every time I called it felt like he was just brushing me off because he didn't want to deal with me. When the guys showed up without my mattress he was like oh, well I'll look for it. After that I never heard from him again. They were never once able to give me a specific date on delivery and they lost all my stuff. When I called the dispatch manager again about the insurance thing he said "Oh well". He absolutely refused to let me talk to the owner. He said the owner had more important things and didn't have time to talk to me. After a few weeks they stopped returning my calls. This is a list of everything that was damaged:
Damages
Missing mattress
Missing footboard
Broken plate (from set of antique china)
5 pairs of broken high heels
Liquid damage to two boxes caused staining on 18 shirts, 3 skirts, 3 pairs of pants and 6 more pairs of high heels, and one case of MAC brand make up, the liquid clearly originated outside the box, white work shirts (4) white dresses (2) and white t shirts (3) stained
Hole in back of brand new dresser
Ply wood on back of bookshelf broken, torn off leaving an opening in the box
Collectors clock broken into two pieces
Missing top half and one drawer to two drawer plastic cart dewar that did arrive is broken
Two plastic bins cracked on top and side
Missing brackets to put shelves on bookcase
Shattered decorative picture frame
Fabric on bottom of the couch cut about 12 inches (possibly when movers were unwrapping plastic wrap with box cutter)
Fabric on twin mattress torn, stuffing is coming out in two different locations
This place sucks do not book with them and do not believe the 5 stars. I would rather carry all my personal belongings cross country on my back then book through them again. They were the WORST!
Legally they are supposed to provide their customers their rights as people moving. They are supposed to provide information on insurance options and a pamphlet called "Ready to move?" Which lists our rights and they did not provide ANY of this. Unfortunately I didn't know this until after they had started pushing back move dates. I hope you guys read to the bottom of this review and will force them to provide you with all your legal rights before you book with them. They give a bad name to small businesses.
