First of all, based on all the "GOOD REVIEWS" I see on here and other websites, please do your homework first. There is no way this company has SO many 5 star reviews honestly.
Now, although my complaint list is long, I will try to keep it as short as possible. Obviously I am not satisfied with my move with them, and here are the reasons why:
1. They claim they are not brokers, yet both the drivers who picked up my things, which were both from different companies, called them brokers. When I asked them about this they told me the drivers were wrong, that they are NOT brokers, that the companies are "sister companies." I know at least two different companies handled my things, if not more. I was originally told it was one company (Progressive Relocation) who handled everything. If I would have known that this wasn't the case I 100% would not have booked them.
2. Because they "are not brokers" they would not price match any company I had a lower quote from, even though they originally stated they do price match. This is more of an annoyance because if I knew what a hassle it would have been I would have gone with another company.
3. I was originally told my things would arrive on the 25th of June. They ended up arriving on the 9th of July. When I tried to get in contact with Progressive Movers, their only excuse was that it was in storage in Chicago, which again I was told that it would be a straight trip without storage, and they had to wait to a full truck. I was never told this ahead of time. I had planned for my things to get here in one week and instead they came three weeks later. They took no responsibility for my things being late. They were also one day late in picking my things up, which was more of a hassle for my father who was meeting them at the storage.
4. They told me they would contact me 2-3 days before my things arrived in California. They didn't contact me until 3 HOURS before they arrived. We were on our way across the country with my car. Luckily the driver was nice enough to deliver the next morning when we were back.
5. The company did not estimate anything right. When the movers arrived at the pickup place, they told me (over the phone) that it would be an additional 700 dollars to pack "all the extra things" even though they were things I had originally listed. They also wanted to charge for packing things, taping things, which I were told were part of the estimate. I was able to talk them down to 250 dollars extra but I am still not pleased that I had to pay that extra. Then, when my things arrived here, I was told it was going to be an additional 450 dollars to deliver the items from 75 ft of the truck and up a flight of stairs, although I told the company that I was moving to a second story. I didn't have that extra money, as again, I had just moved across the country. Fortunately they were able to take down the price and my fiance was able to get some money out of savings to help.
6. The company originally told me to pay both payments in cashier's check, so before I left Ohio I got two cashier's checks. I found out the morning of my things arriving that it had to be cash or postal order, so in order to cash my own cashier's check I lost 50 dollars. When I called the company and complained they said it was my fault because its on the contract- not their contract of course, but the movers which my dad signed for me back in Ohio since I was here already.
7. Their customer service is awful. When I first called, all the sales people and managers were pushy and stepped around my questions, yet I decided to go with them based on their reviews and BBB standings. They were also hard to understand sometimes, as if they were calling from a loud warehouse. My 'salesperson' has dropped off the face of the earth since I had my down-payment, and will not answer emails or every time I call to specifically talk to him he is 'on the other line' or 'out of the office.' Their management and customer service people have been pushy, rude, and inconsiderate. They are not taking any kind of responsibility for how awful this move has been, and instead say it is my fault. Again, if I would have known how awful this company would have been to deal with I never would have booked them.
8. I have been trying to get ahold of them about missing and damaged items. They have not been able to help thus far.
9. Whoever packed the truck that dropped off my things did not pack it well- the movers had to take many things out just to get to my things. The whole process took about 5 hours for about 100 boxes of things. They also asked my fiance to help the whole time (do keep in mind, this is in 90 plus degree weather and my fiance who does NOT do manual labor for a living) because I wasn't able to pay the full amount for them "taking it up the stairs." While I am glad he helped out, I had specifically paid the movers to move the things so we wouldn't have to.
