Disappointment
Stephen
Submitted this review about
PODS
Review made Live: 9/4/2011 9:07:00 AM
I would NOT recommend PODS to anyone. We were very excited about their concept of 'fill the POD, then store it'. They even recommended movers for us to use. The movers were top notch. However, when the movers fill all three of our PODS, we ran into trouble. My wife spent a lot of time on the phone describing what we needed to get into the PODS (weeks before the move date), however, they recommended over TWO PODS less than we needed. When we called them in desperation for more PODS, the best they could do was get us another POD......... in FIVE days! Never mind our closing was before that, and our movers would have to come back. Their competitor, UPACK, had a unit in place at 8 AM the next day. Our movers then happily packed that unit, then told us that this type of experience is common with PODS, interesting. Here's the BIG problem. I called PODS later to complain about the additional cost of the UPACK unit and the extra day of movers. We got three quotes to see what it would cost to move us. PODS turned out to be about $1000-2000 MORE than traditional movers, including a few months of storage! I asked PODS to cover that difference. They refused and said we obviously underestimated how much storage space we needed, as if we are the experts in storage estimation! Needless to say, we have told as many people as possible not to use PODS, it is a company that DOES NOT STAND BEHIND THEIR PRODUCT OR SERVICE.
