They stole and broke our property
David Laux
Submitted this review about
Ori Van Lines Inc.
Review made Live: 10/28/2008 3:13:00 PM
BAD QUOTE
We initially were very happy with the quote that Ori Van Lines offered us. Unfortunately when the movers came to pick up our stuff there were a number of hidden costs. I remember specifically asking the sales representative if there would be any additional costs and he said no. I told him that I had pictures and mirrors, when the movers came they wanted me to buy pay for picture and glass boxes that cost $35 each. I told the sales rep I had 2 vacuum cleaners, the movers wanted me to pay $40 for each vacuum box. I told the sales rep what furniture I had and the movers wanted more money to wrap the furniture. They wrapped my things in blankets but used tape to hold the blankets on at $5 a roll. I went to a moving shop and offered to buy the tape so they didn’t charge me for it and they refused. They went through about $100 of tape.
BROKEN STUFF
They broke through 4 high quality Rubbermaid moving boxes, also breaking the inside contents, they broke some of my furniture, they broke my $200 carpet cleaner. And in response, they have an insurance company that will give us a flat rate for a box or a vacuum etc. about $5 a box and the same for the vacuum, so basically you lose big time.
STOLEN STUFF
Shortly after the moving men left I noticed that an important red suitcase was not left with us. I called the moving man and he said in fact he did have the suitcase. He said he would find out if his supervisor would let him mail it to me or if he would send it after he finished all his drop offs. About a month later and 50 phone calls to the company trying to figure out where the mover was Ori told us there was no suitcase. They failed to track the guy, who is now MIA because he only works for them during the summer, they refused to tell me if he was still moving or if he had arrived and brought them the suitcase. It was 100 times easier for them to ignore me and my questions and hope that I dropped it, went through the insurance company and took the $5 instead of my suitcase which was worth about $100 and the contents worth another couple hundred.
FAKE COMPANY REVIEWS
I believe that because Ori is only a year into business, they are filling out FAKE company reviews all over the internet, including this site. There is no way that everyday they have a post of 5 stars. They may make successful deliveries, but the chances that people are coming to this site everyday and giving them 5 stars, all about different qualities or Ori is unlikely. I think this company is owned by a man who incorporates, then waits for him company to go under then re-incorporates under a new name with a new track record. Already after just 2 months their Better Business Bureau rating has gone from Good to Satisfactory, and I believe they will continue a downward spiral then re-name the company for a fresh start in the next moving season.
