My quote was given in writing and was exactly what I was charged. The guys had to take my things from Ft. Worth to Houston. My goods were not enough to fill an entire truck so my load was split with a family moving some things to Austin. That prospect made me a little nervous however I couldn't be happier with the results. I had the drivers personal cell phone number and he was in contact with me the entire time. I got updates as to when they left Austin and the driver called me when he was approaching Houston so that I didn't have to wait around all day. I had a sofa that wouldn't fit through my door and the guys had the most genius way of hoisting it up to my 3rd floor balcony! No damage, Perfect gentlemen, Great service, Great Price!