THE ABSOLUTE WORST MOVERS EVER
Henry Conrad
Submitted this review about
ORION VAN LINES
Review made Live: 10/17/2012 10:36:00 PM
I had inital contact with Darren the sales person who called me several times and assured me that is company was outstanding and always put the customer first. I had checked their BBB rating and all seemed well and could only find 1 review that happened to be 5 stars, so I decided to give them a try. I was told that my pick up date would be April 2-3 but the movers didn't come until April 4. When they arrived it was 3 guys who, might I add smelled horrible, nonetheless they came and started to repackage some of my items and places items into a wardrobe box. They charged me for 4 rolls of tape stating that they used at least one roll on each of my televisions..one 19' and the other 42' in which they didnt, They charged me for 2 people to cover the televisions when in all actuality only one person wrapped both televisions. As the movers were leaving, one guy Nik asked me for a tip and apparently the money I was going to give him wasnt enough so he told me no thats ok he doesnt want it. How rude and unprofessional, who asks for a tip??? Fast forward to the day of delivery...There was only 1 guy that showed up to move all of my items to a 3rd floor apt. It took him 6 hours!!! Upon delivery, I noticed that among things missing was my WII game system that was in excellent condition, my motion sensor remotes and nunchucks. Of course, I called the office to complain but they were closed but I made sure to document the missing items on the receipts. I also filed a police report that same day. On Monday morning, I called the company to complain and was put in contact with Max. Max informed me that my items were miraculously found in their warehouse and would be shipped to me soon. I found this to be quite strange. Out of everything that was package in a bag that was taped around the top, the Wii game system was the only thing that jumped out of the bag. But this is the big kicker!!!! They stole my game system and then tried to go on ebay and buy me another Wii game system in horrible condition and tried to give it to me. Now if you found MY game system in your warehouse why would they need to go on ebay and purchase another one Bottom line: This company is extremely dishonest. I have called Darren several times and have left recorded voice mails and all to no avail. They claim to have their own trucks and to not broker out your move; however the guy who delivered my items said he did not work for the company and had a different boss Their BBB rating is not believable and I have filed complaints with the BBB and am thinking about suing them At this point I really dont believe any of the favorable reviews this company has received, they probably wrote them themselves On their website they claim to give you free boxes yet when they arrive at your home they charge you for them and threaten to not move any of your items if you dont pay Darren promised to reimburse me for the overages and to refund me monies because they arrived late and now he wont return my phone calls EVERYONE PLEASE GO SOMEWHERE ELSE IF YOU VALUE YOUR ITEMS!!!!!!!!!!
THIS COMPANY RYDER MOVING AND STORAGE IS OWNED AND OPERATED BY THE SAME OWNER JOSH SOCHER! HE IS A THEIF AND A SCAM ARTIST. THEY WILL DO ANYTHING AND EVERYTHING TO TAKE YOUR DEPOSIT OVER THE PHONE, AND THEN GIVE YOU THE WORST MOVING EXPERIENCE OF YOUR LIFE! PLEASE BUYERS! BEWARE!
