overcharge and extensive damages
Jacki
Submitted this review about
Northern Van Lines
Review made Live: 7/18/2015 1:12:00 PM
We were scheduled to be packed up on June 15th between 6am-8am and had to call the company ourselves after no one showed up only to find out that they were coming the following morning instead, which they stated they "we going to call us." I provided a very accurate inventory of all of my furniture and large items in the original estimate and even stated that my 2 bedroom apartment should be considered more as a 3 bedroom because we had a room put in storage. We had to talk to the owner of the company at pickup when we were informed that our 4,400 estimate was now 10,750 and it was only through our complaining that we got it reduced to 9,375, which was still 150% over the expected amount. I paid for professional packing service and when goods arrived I discovered how poorly all the boxes were packed which I believe resulted in the majority of the damage. Although we did witness the movers actually drop a large China box from about 10 feet high off the truck because it was the first box they were trying to pull out of the middle. There were vintage China plates stacked 5-6 high with 1 sheet of packing paper around them!!!! The China was also loaded starting at the bottom of the box with no padding on the bottom. Our large diploma frames that cost between $160-$200 a piece were shoved in the side of wardrobe boxes with no paper or anything around them. They were all scratched up. We found a box full of smaller frames all shoved in together with a few random T-shirts thrown in for padding, but all the edges were damaged. We had some empty large plastic storage containers that we got for packing and didn’t end up using, and they were loaded empty on truck (we were charged by cubic feet of truck space not by the pound the way we were supposed to be billed). There was even an empty plastic egg crate that was full of balled up moving paper taped together with nothing inside it. Original painted artwork canvasses were randomly shoved in boxes with other things with no paper wrapping around them. My husband provided the original box and Styrofoam packaging for his 46” TV and it arrived upside down inside the box with the foam thrown on top. Many items were not put in boxes at all, they were simply just taped together which caused damage to all of them. Terrible experience with the company. We feel it is a complete scam. About $2,000 worth of damages to our valuables.
