I had to keep calling Northern American to make sure everything was ok..They sub contract my move to State Wide moverXXX(rude and annoying) I told them I had steps inside my apartment and the stuff were going to storage. I even asked them if I had to count the steps so they can use it in the estimate.. Erik was short and keep saying no that is ok.. He will not add it to the amount, I explained I had glass tables and 2 TV- and the sofa pillow- but he never explained it needed to be specially wrapped and they will charge extra for that. If I am describing everything I have in my house. Why can't you explain your extra charges so people won't be surprise. I kept calling Northern America van line ask to speak to a manager a get transfer to a lady name Jackie I asked if she was the manager she says yes.. After I explained everything to her she tell me I have to hold so she can speak to the manager.. so I was never able to speak directly to any manager and the bottom line was. The told me we did not move you- I never made any contract with State Wide they did- Northern American Van line did not want to deal with me. I did the contract with them and they gave it away to another company without even telling me.
It doesn't say you have to pay extra for their special packing.. So when the loud and rude guy got home told me I had to pay extra.. 60 dollars for 2 boxes to put my sofa pillows.., 50 dollars per bed covering. 120 to cover my TVs-XXXand extra 60 dollars to cover my glass table. Charged me 150 dollars for the steps. I had spoken to the manger the day before and told him I was not going to be at the storage for delivery and I need to pay off at pick up- He said no problem- I asked can I pay with a check- again no problem.. The mover goes to my credit union the same day of the delivery- since the credit union wouldn't cash the check over the counter he refuse to deposit the money hold my stuff hostage for an extra 650 dollars until I was able to find some to bring him the money cash.. After receiving the money cashXXXHe drops all my stuff at storage and damages all my stuff.. When I went to check the next couple of day.. it was a big mess in my storage and I won't be able to tell what else is damage.. Don't ever use this people- I will take them to court but read the fine print on the contract it will be a long and dragging case..
