unproffessional/dishonest
erica
Submitted this review about
North Van Lines
Review made Live: 8/4/2015 1:17:00 AM
I decided to go with this company not just for the price, but "mike' and his supervisor seemed so accomodating. They promised me everything from the men loading/securing my stuff, owning their own trucks, LLC crap....etc...They assured me they would work with me on delivery and that I would be able to arrange the date. Well, on arrival as soon as the team started loading the truck (I bubble wrapped all my own stuff) he wanted to charge me for boxes that I did not need, all of a sudden I could not use a credit card to pay, and the price was $1000.00 over my estimate. The man handling the truck was so rude and condescending. I was in a bind, I had to move forward with the move. Once I recived my new address, I immediately called the company to set up delivery, thinking my truck was already en route to california, but no, it was not, infact It was sitting in GOd knows where. After several calls to the company to find out when my truck would arrive, after they lied to me and told me my stuff was on the way, I found out from the driver, whose number they gave me, that he had not even picked up my truck yet that I was told was "on the way" three days prior! Every time i called him, there was another song and dance as to why he was delayed and he could not pin point a day...i explained that I needed a definite, I dont have a job where I can just call out sick or switch days. After dealing with him, who got increasingly more beligerent, I called the company again, who in turn called the drivers boss (sub contracted to by North van lines, another lie btw!). His boss had the audacity to call and SCREAM at me because I was calling them, and actually he told me that he would throw my stuff in storage at my expense and I would be responsible to get it to my new home! Then The driver called me to argue because I spoke with his boss. These bozos had my life on that truck! In the end, when the driver and his girlfriend showed up with my truck, noteably a different truck than my stuff was packed into originally, they over charged me for a "long carry" and pocketed the money; conveniently they would only take cash and the extra charge never made it to my reciept. To make matters worse, I am also missing several items and filed a claim...these items are irreplaceable. I wish I found this website before I contracted with this dishonest, unprofessional, fraud of a company! I ended up paying almost $1400.00 more than my quote.
