Company is dishonest
Ethan Winer
Submitted this review about
North Van Lines
Review made Live: 7/1/2013 4:33:00 PM
In April 2013 I contacted several movers. North Van Lines had the best rate, so I chose them. I submitted a precise list of items and their exact sizes to avoid any surprises or extra charges. But the day of the move the driver handed me a bill that was $479.16 higher than the original quote! When I complained to my North Van Lines sales rep I was told they calculate cubic feet based on length markers inside the truck. This means that empty space above the items is included. But they had previously assured me that empty space in the truck is not charged. Of course, measuring cubic feet based on length and width alone is mathematically impossible. I was prepared for the final price to be 5 or possibly 10 percent higher than the quote due to various factors. But this was almost 30 percent higher. The North Van Lines office manager told me that my sales rep is a long-time employee, so there’s no excuse for such a large miscalculation. I believe they intentionally low-balled the price to get the job, then they held the items hostage until I paid in full. This promise from the home page of their web site belies my actual experience:
"We guarantee our pricing, the rate will NEVER increase. Our method eliminates the questionable pricing practices that many moving companies impose on customers, while at the same time providing quality service at competitive prices.
