I would like to share our story with everyone! We hired this company and it was a disaster, this was the worst decision we made! we lost a TV 60 "flat with cracked screen, a table broken down into 5 pieces, a vase floor tiles 40 cm are broken in half, missing two boxes and other small pieces of kitchen glass broken.
These people are bad professionals, starting with the person who was our home load the truck, after he show me the documentation, he said: I like the tip is 10% of the total contract value, I believe that the problems began at this time, because my husband and I found this absurd attitude, the tip would be around $ 200, and this charge is not correct.
Our nightmare was just beginning at this time, our move was to NH FL, our belongings were delivered 10 days late because the salesgirl Angie lied about the delivery of our belongings, we were 10 days without NOTHING inside our apartment My husband would call and hear insults beyond the manager Lisa, we did not have a date for estimated arrival of our belongings.
When the change was finally delivered, when the clerk opened the truck, we took a fright because all our stuff in the truck were overturned, torn boxes, and the worst they "forgot" to bring the bike from my husband, the great detail is that the bike was not in our inventory list.
We, my husband and I were just too busy and do not pay attention, trust that everything was in line, a value was paid more for this bike to be placed in the same truck, but we decide to pay another company $ 500 more for take out our motocycle from New York Van Lines, we are so scared to lose our motorcycle, or just have totally broken/damage, when the driver of the motorcycle company's third truck, called for Mr. Lisa trying to get information on schedules, this woman, Mr. Lisa, hung up the phone and just not answer the call anymore. Finally my husband called Elms, a type of agent, but with more profile customer service, and she was the one who was willing to help us.
When we see all our losses, we called the company, spoke with the manager Lisa, and she gave the following response to my husband, you packed it is your fault and I'm too busy for you. However, we paid over $ 150 in plastic bubbles and a cardboard box for the company to use in belongs of the house that "they" consider need better protection.
We will disclose all information on review sites so that other people do not have the same problem we had, this company is bad, just do not waste your time if you want to view photos or further information email me willdarc@gmail.com. We will send whatever is necessary, we should try to help people from companies that level.
