Would never use again nor recommend
T. Kendall
Submitted this review about
New Times Moving
Review made Live: 9/21/2012 3:17:00 AM
New times moving lures people in with the surprisingly good reviews found online but the honest truth is that there are far more unhappy customers that have been misfortunate enough to deal with this company.
The staff responsible for setting up the move were friendly, prompt in responding and offered great customer service. But as soon as you get hooked the niceties end there. The movers were 3 days late and when questioned they asked us why we thought the pick up date was a fixed date, they said it varies by a couple of days or so and they were not certain on when the truck would arrive so we should just stand by. When the truck finally got there an agent called and yelled at my fiance for not being at the house. Additional packing fees were assessed and the movers were extremely rude and unprofessional to my fiancé throughout the process. The same applied to the delivery date. Apparently there is no way to track the drivers so it was a mystery as to when the truck would arrive. Interestingly enough when you are setting up the contract, they quote fixed dates with high levels of certainty. When the truck arrived all our paintings (that they packed) were damaged as well as furniture. We have still not been reimbursed; and the final straw - they took 4 months to provide us with the documentation required to get my reimbursement. We finally received it after unrelentlesly calling them daily.
This is just a brief synopsis to give you an idea on what to really to really expect from this company that operates under false pretenses and masks their crimes through use of a new name.
