You get what you pay for I guess. I should have checked out the reviews here first. I arranged for a move from Phoenix, AZ to Detroit, MI. I had an in-person estimate done by Mayflower who estimated 6,000 lbs and I'm told they are conservative.
On the day of the move, the driver surveyed what I had and came up with 1400 lbs more than Mayflower's estimate. He goes through the dance of do a negotiated additional fee for the additional weight or take my chances at the scales at $0.79 per lb. The original estimate was $3,555 and the new estimate at pickup was $4,656.
The pickup crew put a heavy emphasis on "crating" my furniture that contained glass, for an additional fee of course. I'm retired military and moved all over the world doing more than 20 moves in my career and I've never had any furniture "crated" and never had an issue. Pass.
Driver told me my goods should be delivered within 14 days. 7/21 was the pickup and I received a call that my goods should arrive either 8/9 or 8/10. Tried to contact the driver. Nothing. Contacted dispatch on 8/9 and told it would now be 8/11 or 8/12. After complaining yet AGAIN (and hearing nothing back), I get a call from the driver saying my goods would be delivered on 8/14. 24 days from pickup.
Delivered on 8/14. Two guys and a total of 2 1/2 hours to unload. I must say, this crew was one of the best I've felt with and I've moved probably over 20 times in my career. Professional, careful and just plain a good group of guys.
Would have been higher if their planning had been better and I wasn't left with the feeling I had been taken with a pickup estimate costing me an additional $1000.
