This company gave an estimate of $6,300 to move my household from Arizona to Oregon. The estimate was based on an inventory of my house that they asked me to provide over the telephone. I went through every room and listed every major item and then the number of drawers, cabinets and closets. I inquired several times if they were confident in their estimate without actually conducting an onsite review and was assured that their estimating software was the best. I was also assured that I would be given a chance to watch the truck be weighed, get an empty weight and then watch the truck get weighed once filled and get the full weight so that I would be assured that any deviance from the estimate due to weight would be justified. Well, they showed up the day of the scheduled move and said the move with a truck already partially filled and said it would cost an additional $12,000 because there was more to move than I had provided in the inventory. This was even after I had moved roughly 1/3 of the house on my own in a U-Haul so I could have things in Oregon early. I could not afford to spend three times the original estimate so I simply asked for my money back and said I would finish the move myself. The company was rude and treated me as though I had grossly underestimated my belongings, when I to this day have the original inventory (which was significantly reduced by items we sold off, moved,or disposed of prior to their ever arriving on site). To date the company has refused to refund my $630 deposit relying on a clause in the contract whcih says deposits are refundable only until three days before the scheduled move. It is my opinion that this company engages in fraudulent business practices by low balling their estimate, getting a deposit then showing up the day of the move and raising the price. If your foolish enough to agree, they make money, if you balk and walk from the contract, they make money (without doing any work) and then try to hide behind a contract clause to keep your money. It's a win-win for the company and a lose-lose for the consumer. The only way you should even consider using this company is if you get in writing that they will have you present at the weighing of the moving vehicle, and also present at the time of the weighing of the truck after it is filled, and then never let the truck out of your sight! Whether my experience is simply the result of their company being bad at what they do (moving people) or very good at them being scammers I can not tell you, but either way, your better off avoiding this company. At the end of the day, they said they would refund my deposit only if I withdrew any bad reviews or complaints!
