Do Not Use this Company
Brian Fogg
Submitted this review about
New Planet Movers
Review made Live: 7/12/2010 2:21:00 AM
This has to have been the worst moving experience I have ever had. In fact should I need to move again I will be moving myself even though it is a lot of extra work. New Planet sent a representative to my home to appraise the total weight of the load to be transported. The sales rep Sebastian was very friendly while trying to get my business and full of promises about promptness, level of care towards personal valuables, and the total cost of the move with no hidden fees. Worrying about hidden fees with these movers seems to be a major concern of most consumers. Particularly dealing with having to transfer your goods from a semi-truck to a smaller moving van. In trying to address such concerns I made a deal with the company stating that should we need to get a smaller truck if the semi couldn't fit in our new location that we could set a rate at $400 additional instead of the $875 that they typically charge for such "service". I was also informed at this time that should the truck they send to my location be able to come within a certain distance of my front door I would not have to pay the additional $400.
After deciding to go with New Planet we set a pickup date. The moving crew arrived on time and after seeing how they wrapped my furninture I felt like they had been the right choice. However one or more crew members decided to help themselves to some of the beverages and other items I was planning to take on my car trip up to my new home. After speaking with my sales rep to make sure that my items would be delivered on my requested arrival date at my new location....some 8 days later, I set off for my new home. I was not contacted by any representative of the company to inform me that my requested arrival date would not be honored. I was never apologized to for the inconvinience nor would half the individuals at the company return my phone calls, to this day some two weeks after the move I have not heard from the sales rep even though I specifically requested for him to call me so we could iron out some of the issues I had experienced. My items arrived five days later and no one would give me a timetable of when to expect the arrival even after repeated phone calls to the dispatcher and driver to obtain further information. Also, during these calls to determine the whereabouts of our furniture, the representatives spoke rudely to myself and my wife.
The first major issue that we encountered was that the truck they came to my new domicile in fit just fine so I was under the impression that I would only have to pay $4000 total instead of $4400. Well, that didn't work as planned. I was informed that the company unilaterally decided to switch to a smaller truck because a semi would not fit down my street. Numerous neighbors stated that they have seen semi trucks come into the community in order to move people in and out of thier homes and there has not been a problem before. So the company, while holding my possessions hostage, forced me to pay the extra $400 up front prior to them unloading my belongings. Furthermore while at the packing stage they had sent four people to load my posessions only two came to unload the truck so the process took twice as long as it should have. 6 of my boxes were missing from the inventory list that we had made, 4 pieces of furniture had been damaged, and the way the truck was packed had destroyed good sturdy boxes. Some boxes had holes punched in the sides, others were squished beneath furniture in the truck, and yet others were opened as if someone had been rifling through the contents. After speaking with the manager of the company, Moses, he became verbally hostile when i questioned his decision to change the type of moving vehicle that came to my domicile and also the lack of communication from his company to myself and my wife when we had questions. Please do not give this sorry excuse for a service provider any future business. They have no idea what service and consistancy are all about.
