Broken/Damaged Items, Lost Things, Didn't finish the job, Sent day laborers instead of professional movers!
Nichole Doss
Submitted this review about
New Planet Movers
Review made Live: 6/7/2010 2:48:00 PM
Several expensive and priceless pieces damaged and/or broken, job incomplete because they lost lots of the assembly pieces to my furniture and entertainment pieces. Not to mention they came with no tools whatsoever and I had to dig through several boxes to find them some. They showed up a day late at 9 pm and made my new neighbors angry and yelling out their windows because they left their truck running which was very noisy, then they blew an air tank in front of my new home, which made a very large explosion setting off car alarms and waking up the entire street at 11:30pm on a week night. They also left a nice hole in the pavement where it blew right in front of my house.
I hired experienced movers and they showed up with pay by the day laborers who couldn’t speak/read English and they did most of the work. They were dropping my fragile boxes onto the dolly without any regard for the words FRAGILE, (even though I have since learned that Fragile is the same in Spanish and English, so they just weren’t even paying attention to that). They rolled the fragile boxes in upside down (every single one of them) with heavy large boxes on top of them. All of the boxes, especially the ones marked “fragile top load only” where damaged, ripped, squashed and a few had some oily substance all over them. I still am not sure what it is.
A short list of some of the damaged/broken items are: A mirrored headboard cracked all the way down, several places on my 5 piece wood bedroom set ($6,000) that have severe scratches on the wood, in two places complete chunks of the carved wood is missing, holes in the back of my dressers. The recess lighting on my entertainment center is broken and will be hard to replace. My Kirby vacuum cleaner has sever deep scratches on it, the wheel is also much damaged. Kirby’s are not cheap either. An old grandfather clock that has been in my family for years is completely broken into several pieces. One of my oak tables has very large chunks of wood missing on it. Several broken pictures, vases, wine glasses etc. I haven’t even opened all the boxes yet and I am very afraid to see what I will find next.
They lost decorative pieces to my entertainment center and bedroom furniture such as knobs, ornamental fixtures etc. They lost the bolts and screws to assemble the mirror to the dresser, but told me that if I BUY them they would return the next day to assemble it, along with many other pieces they did not finish. This made me very angry, but I agreed to buy the new hardware for assembly. However they failed to return, even after numerous phone calls with both the Driver Nick, as well as the Supervisor Joe, both stating several times they would be back. They kept me waiting for two days, even though I asked them to just tell me the truth if they had no intention of returning, please do not keep me waiting. Time after time they claimed they would return. They even went so far as to tell my husband when he called to inquire when they were coming, that they had me on the other line making arrangements when that was a bold face lie.
Another bold face lie that both the driver Nick and then the supervisor Joe tried to tell me is that my stuff was never taken off the original truck, when I know for a fact that the trailer they showed up in was not the same one they loaded. It had a different license plate, not to mention that the first one was a Penske truck and the one they showed up in was a New Planet truck. Both Nick and Joe when confronted with this fact, then back-peddled by saying they misunderstood my question. Again, they hired pay by day laborers to unload and reload my belongings in the truck, which is where I suspect all this damage occurred. I paid for professionals, I could have hired my own laborers for much cheaper but I expected to get professional service by paying top price for this move. I am very sorely disappointed and very devastated by the condition of my cherished belongings.
Overall, this has been the absolute worst experience I have ever had with any company and it has made an already very stressful move across country ten times worse. Furthermore, I do not believe that all their positive feedback is legit; I think it is phony, because how could it be this bad just for me? Even if I am the one that ended up with the short end of the deal, it will happen to someone else. Don’t let it be you.
These people are liars, and very rude when you have a problem. I could of understood a couple of items having damage, but there is so much that it is obvious that my belongings were treated like trash. Now they just keep saying put it through their claims department, which will pay .60 per pound (if they accept the claim, which I have very little faith they will honor that either) but still that is nowhere near replacement cost for most of everything that is damaged. I will obviously be putting a claim in to my home owners’ policy and hopefully they will pursue the matter further. I will also be taking this company to court to try to retrieve some of my money for services promised and not delivered.
Don’t end up like me, steer clear of this company!!
