My experience was very well
bob matts
Submitted this review about
New Planet Movers
Review made Live: 4/12/2012 2:57:00 PM
I don't think anyone looks forward to moving whether it is on your own or with a mover. I mean literally everything seems to go wrong regardless right? Well I booked with New Planet Moving and they did everything they said they were going to. I had a pickup window of 3 days and although they came on day 3, they did get there within the time frame we agreed on. The delivery time was supposed to about 5-7 days, and they arrived on day 8... But with this being said they did a really good job on protecting my things, I had no damages and they did keep me up to date on everything once they KNEW the delivery schedule. The frustrating thing for most people I think is the fact that they can't tell you what is what until they are a day or two away from delivering. But I've moved a lot and I know this to be true with other moving companies too. They do many different moves on each truck, and therefore they have a lot of different factors to consider. Traffic, delays, other customers taking longer, having more questions, customers with more to load than planned or whatever.
I am very happy with the overall service I received from New Planet Moving, the only reason I give them 4 stars instead of 5 is because of the fact that they couldn't guarantee a pickup date in my area, and therefore I had to be available for 3 different days. I moved from Montana to Northern Virginia
