We had to Pay $150 more!
Sayem
Submitted this review about
New Planet Movers
Review made Live: 9/14/2009 5:29:00 PM
We had to move around start of August 2009 from Houston, TX to Orange County, CA. We hired a moving company called American Knight from Houston. They did a splendid job. Movers showed up on time, packed everything efficiently and they were done in an hour or so (It's only a 1 bed apt. and there wasn't too many furniture). Anyways, so far so good. Unfortunately they subcontracted moving to another firm called New Planet Moving (http://newplanetmoving.com).
They showed up in Orange County, CA around middle of Aug. (this was deliberate since we were in Hawaii at the start of Aug.). Truck driver called us one Sunday evening saying they will be at our dropoff location, which is a storage facility close to our residence, at around 5:00 pm. they showed up at around 9:00pm! No problem that's fine.
The truck driver was extremely rude. He began his conversation by saying "Have you seen my 18 wheeler, can it go inside your storage facility?". We were sure that it could since there was plenty of space in front and we offered him to open the exit door to facilitate his manouvering but he got really upset saying he knows what he's doing and the truck won't fit inside the storage so we have to pay extra. Then he asked me to show him exact storage area. I took him there, from there he started counting feet by foot spaces all the while shaking his head in disbelief and asking us why would we would get a space so far in? From the start he seemed like he didn't want to finish his job. I said I'll give him and his helper gratuity but he remained very upset. Eventually he called somebody and after talking with him said we'll have to pay $200 more to him. We were shocked! Anyways we settled on $150 additional. So we had to run to the ATM to get some cash as they won't take anything else. Once we handed over the cash they pulled their truck inside the storage and started moving but they were very rude and unprofessional. They were manhandling out boxes and all the while saying you guys have too much stuff.
All in all it wasn't a good experience. We don't want any compensation or anything. We just felt like we were cheated and thought we should share this for other people who might be hiring this company for moving.
Thank you.
Sayem.
