DO NOT USE THIS COMPANY!!!!!
Payam
Submitted this review about
New-Planet-Movers
Review made Live: 8/26/2010 1:59:00 PM
This company is a scam. After being assured that they are family owned and will have the same movers doing the pick up and delivery who are employed by New Planet, I signed up for service and paid a deposit. Once they charged my credit card, I didn't hear from them at all. The days leading up to the move, they wouldn't return my calls or emails. The day of the move, I contacted them numerous times, until the driver showed up at 6 pm. He was from a completely different moving company and told me that he had been subcontracted out from New Planet. I attempted to contact the supervisor/customer service over 10 times in the ensuing 5 days with no success. They did not return my calls or emails. When I finally used a false name, the supervisor was magically there and began arguing and yelling at me. In order to deliver me, they said that the cost was an additional $800 and unless I paid, my items would not be given back. When my items finally arrived, they were late. It was a different set of movers. My plasma television was shattered. Artwork was scratched and frames were broken. They disassemble and reassemble furniture as part of the move, and they had lost pieces of my bedframe and could not put it together. When I contacted someone at the company (which took over a week) they told me that since they did not do the move, they are not responsible and cannot help me. Unless you are interested in aggravation, poor customer service and damaged goods, use someone else.
