Absolutely Awful Experience
Colleen
Submitted this review about
Nationwide Van Lines
Review made Live: 6/29/2010 6:07:00 PM
I recently used Nationwide Van Lines to move from Jacksonville, FL to Westford, MA and had an absolutely terrible experience from beginning to end. First, the pick-up time was changed on me three times. This made it extremely difficult for me to pack on time and arrange my schedule while I was busy trying to close out my apartment in Jacksonville and arrange things for the drive up north. After the first two arranged pick-up times fell through, I was called only 4 hours before the movers showed up, and told that it was the only possible time available.
To make matters much worse, I was charged over DOUBLE the amount that I was originally quoted, due to the fact that I had a couch and a few plastic tubs that were not listed in my estimate, but in spite of the fact that I had at least 5 fewer cardboard boxes than I listed. I tried to argue the charges, and was only connected with an extremely rude gentleman in Florida who refused to let me speak with anyone else. He told me that the price was fair because of the number of items the movers listed when they picked up my things... that list included "top half of swiffer" and "bottom half of swiffer". Why those were counted was two items comparable to a couch or a cardboard box, I will never understand.
Finally, when my things arrived in Massachusetts (on the last possible day, and again with two reschedules and very little notice), several of my items were scratched or completely destroyed. The boxes I had marked as fragile were almost completely collapsed and torn up.
I have hired movers for three long distance moves in the past several years, and have never had such an unbelievably bad experience. I tell as many people as possible to avoid Nationwide Van Lines at all costs. I am appalled by the lack of professionalism, punctuality, honesty, and customer service.
