I have to say one thing before I get on my soap box. The salesman flat out lied about the time frame and the conditions of the move (Thanks Bill Bettler, anything for a sale right?).... He actually told me over the phone the move would take two days. Ha! So I learned my lesson. Now about the move....Late, Items lost (or stolen), actually received another person's furniture (guess that customer is missing stuff too), furniture wet, items broken. Promised great things and provided me the worst moving experience I have ever had. Will never, even if they paid ME, use this company again. The only nice thing I can say is the customer service person was very pleasant considering the unhappy customers she must have to smooth over on a daily basis.