avoid this moving contractor
rodney
Submitted this review about
Nationwide Moving Services
Review made Live: 3/18/2009 10:31:00 AM
Just would like to post my experience with this company. I had a very simple move that involved moving a few personal items from a storage locker located in Palo Alto, California to Chicago. One of these items included a pair of expensive stereo loud speakers valued around ~ 3000. I had chosen this company based on the excellent reviews posted on this website. My grievances are listed as follows:
PICKUP
-on the pickup date the scheduled pickup time was 12:00pm. The two movers were approximately 3 hours late and basically over half of my entire work day was wasted.
-one of the movers dropped my tool set on the side walk which broke open and sent hundreds of little sockets and other items all over the place...
DELIVERY
-I was surprised by a sudden call that the movers were suddenly in Chicago and had to do the delivery at 10:00pm in the evening! This was both disturbing to me and the neighbors.
-My belongings were delivered in a different vehicle than the pickup vehicle. They were stuffed in the front of the vehicle and the movers had to remove other people's belongings out of the way to get at them. The movers seems quite confused as to which belongings were mind and I had to go to the truck to identify them on several occasions.
-The one item that I cared about the most, and which I gave specific instructions to handle with care, my speakers, were damaged. Several cups were also damaged and a picture was missing.
-After filing the claim report with Anthem Claim Management, which is a third party contracted by Nationwide, my total reimbursement came to $64! Basically I was screwed in the fine print which states that the max. I can claim is $0.60 per pound. Since I was shipping low weight but high value items I got only $64 when the damage was in the thousands.
The sole reason why I picked this company in the first place was based on its excellent reviews on this website. However, upon looking more closely at the reviews on this website many of them seem to lack details and generally appear falsely fabricated. I really question the originality of any posts here... For me the cost of the move was not an issue, the quality was my primary concern, and I must say that in this aspect Nationwide Moving Services really let me down.
