Excellent drivers/movers but customer service left a lot to be desired.
Eugene
Submitted this review about
Nationwide Moving Services
Review made Live: 1/25/2009 1:14:00 AM
Initial customer service (CS) was excellent; quick estimates, and made assurances that put many concerns to rest.
However, there was no communication before actual pickup. When I called CS a day before the first date in the pickup range, I was told to be available immediately, otherwise the next pickup would be a week later. When I told the CS rep it wasn't doable, she was nonchalant and insisted there was nothing she could do. I finally obtained the driver's phone number and arranged for pickup within the pickup range.
My experience with the drivers/movers/packers were a lot more positive. They were friendly, careful and restored my confidence in the company. They meticulously packed and inventoried my belongings.
The transit time was supposed to be a week, but it ended up taking two weeks. Not a huge issue, since unforseeable delays do happen. However, I wished CS would have been better at communicating the delays.
Cost ended up a lot higher than the estimate. I requested a 4000 lbs estimate. After providing my storage unit's dimensions, the CS rep suggested I go for the 2000 lbs estimate. My belongings ended up weighing 3000 lbs, but the final cost was higher than the 4000 lbs estimate I was initially given. The other issue I experienced was, when I specifically asked if there would be an extra charge for a move to the 3rd floor of an apartment with no elevator, the CS rep said that there would only be an extra charge for the 4th floor onwards. That was not the case though.
Overall, I'd still say it was decent move. I was extremely glad that only a few items arrived broken. The drivers/movers were all extremely helpful and courteous. Be sure to use sturdy boxes, since some of the movers don't seem to heed 'Fragile' labels.
I would have rated this company better if the CS reps had been better at communicating delays and cost changes.
