Newton Relocation (Agent) and Astro Movers (Agent) were both great!
Missouri to RI
Submitted this review about
National Van Lines
Review made Live: 8/7/2011 4:42:00 PM
I had a very good experience with Newton Relocation Services of Wellsville, KS, who are an agent of National Van Lines. I chose the national company on the basis of the local movers. Newton Relocation Services had an "A" rating from the BBB and no complaints with the Dept of Transportation. (Likewise, National Van Lines had good BBB ratings and only resolved complaints with DOT). John Newton was courteous and professional when he came out to my house to do an estimate, and we had an interesting conversation too! Their bid was lower than all other companies because they believed they could get a truck around the corner to the driveway of my house. Moving day was stressful - it always is - but this time made more complicated because I had an infant to care for! The movers were friendly and took direction fairly well - I had to instruct them which paintings needed to be wrapped. As it turns out, they couldn't get a truck around the corner - the driver didn't think he could make the turn. National Relocation Services did not charge me any extra, even though this required a second truck to transfer stuff to the big truck. The stuff arrived on time as promised. Astro of New England did a great job on the other end, even though it was snowing. They were super courteous and good humored about the bad weather. I did have a few minor things get broken, but it didn't amount to my deductible on the moving insurance. My advice: check out the Dept of Transportation Ratings and the BBB and choose based on the local movers' reputation!
