They really made me feel like they cared. I could not express just how much my dining room set and bedroom set meant to be. They have been in my family for years and are in great condition, if something happened to them I would not let them live it down. When the movers got to my home I told them exactly how I felt and they looked at me and said no problem this is what we do, so with that I trusted that they knew what they were doing. First they wrapped and dissembled everything with bubble wrap. Then padding was taped around and blankets were taped all around as well. And they were not cheap with the wrap or padding it was pretty cushioned up. All their hard work paid off in the end because nothing happened to my sets which really made me happy!! They promised they would take care of my things and they did.