They worked well with my move. At pick up everything went great I was happy with the wrapping and how everything was placed in the truck. On his way up to NY for my delivery his truck broke down. So my things had to go into storage. They at first tried to fix the truck but were not able to so now I had to wait for the next truck to be in that area to get my things and they said it would be any where from 1 to 2 weeks. At this point at was not really bothered, I understand that things happen and the best part was they kept me informed throughout the whole thing. They did not try to keep me from knowing what was going on which I loved! Once they got my things on the truck and delivered me they even gave me a discount of $250 for my troubles. It might have not been the perfect move but they worked great with me and my things were not damaged so I am a happy camper! Thanks guys!