WORST customer experience EVER
D. de Zayas
Submitted this review about
Moving Kingdom
Review made Live: 2/16/2007 7:13:00 PM
It literally took getting a Department of Transportation agent inside Moving Kingdom's (aka Empire Relocation) office to get my belongings out of a hostage situation. On pickup, once they had the van loaded they MORE THAN DOUBLED their estimate.
Unfortunately, this was a sign of more bad news to come. I was knowingly lied to on a daily basis about the delivery status of my belongings for three weeks straight, being 'assured' time and again that my truck would be leaving 'tomorrow.' As the days rolled by, the talk got tougher: I was extorted, threatened, and yelled at by various employees.
Once the shipment did arrive--well beyond the stipulated delivery timeframe on the bill of lading and almost a full month after their estimated delivery date--every piece of major furniture was damaged and in several cases broken outright. Again, the only thing that got them moving my things was the fact that the DOT had to investigate the hostage situation.
The best part of my experience with Moving Kingdom? It's over.
