Awful service, tons of damage
Dmitry Barsky
Submitted this review about
Mid Moving & Storage Inc.
Review made Live: 3/9/2013 1:46:00 PM
This company is the biggest scam ever! EVER! My wife and I used them for our move from Chicago to Denver and they made the process as difficult as possible.
First off, they misquoted us by approximately $1200, but that was just the beginning. Initially during the quote phone call my wife had gotten confirmation from their sales staff that our things would arrive a day after we would arrive in Denver. Once we arrived in Denver we called Mid Moving for a status updated and were informed (by an incredibly rude woman, who has NO business working in customer service) that our things weren't going to arrive for at least 2 weeks. When we told her about our conversation with the sales department she said it was simply not true, and in a few words or less basically told us to "f*ck off".
After repeated calls to mid moving and storage we received no consolation or information of when our stuff would arrive. Only after my wife posted a negative review on yelp and the BBB did we receive a call from one of their managers trying to smooth things out. Their manager tried to make us "go away" by asking us to remove our reviews after he gave us a tentative arrival date for our things. We gave him the benefit of the doubt and removed the reviews.
When the arrival date rolled around our stuff was nowhere to be seen, in fact it arrived a day late and late into the evening (nothing like the tentative time that the manager told us).
To add insult to injury quite a few of our things were broken including: a box that was clearly labeled "DO NOT BEND" was bent in half and taped in a way to keep it bent. The box contained one-of-a-kind screen-printed posters that my wife and I acquired at various music festivals over the years (these were deeply sentimental items that we have NO WAY of ever replacing). We had a wall-mount wooden storage unit/bulletin board that was cracked in the corner. When I mentioned it to the guy brining our stuff in from the truck he basically shrugged and said that we could fix it with some glue!!! Ridiculous. Approximately 10 of our boxes had various dents in them as if they were kicked and severely manhandled.
Here's the kicker: I work as an IT professional and I have a lab consisting of a military grade flight case with various (expensive) Cisco networking equipment in it. Upon arrival one of the core components in the flight case was damaged beyond repair XXXso much so that it would not even power up. Once again, it was fine prior to the move, but after being handled by Mid Moving and storage it was no longer operational.
In short, if you're looking for awful/non-existant customer service, incorrect price quotes, and a bunch of broken stuff upon arrival Mid Moving and storage is your go-to mover!
Stay away from these guys.
