DO NOT HIRE!!! INVEST IN A GOOD MOVING COMPANY
Mr and Mrs. C. Sanders
Submitted this review about
Metro Van Lines
Review made Live: 10/2/2014 2:18:00 PM
I was called by Metro Van line's 09/25/2014, and told that our furniture would be delivered between the 28th and 30th of September. On September 29, Nadev (773-680-5247)called to inform us that the delivery would be scheduled between 2-6pm on the 30th of September. The movers did not show up until 11:15 pm on the 30th.They had a dog and one of their girlfriend's with them. They told my husband and I that they would not remove our furniture off the truck until we paid the balance and signed the paperwork. We normally don't pay before services are rendered but we had no choice. They removed all the furniture off the truck and attempted to leave, we told them they were supposed to setup our stuff they asked if we could get someone else because it was late and they had to drive to Michigan. My husband told them No, they asked us to count our boxes that they placed in our garage to assure they were all there and they took off out the front door , leaving us to assemble the furniture, my husband is ill and cannot assemble the furniture. I called Nadev several times and he wouldn't answer. I called Metro Vanlines (954-589-0061) on October 1st to inform them of the incident they said they would send someone out by the end of the day. No one ever showed up, I called 954-589-0061 on the 2nd of October to complain once again and they told me it would be a couple of weeks before anyone would be available to assemble our furniture. Oh and I was told that the movers said the didn't assemble the furniture because we had no screws. A liar and cannot be trusted. I would NEVER recommended this company for any moving services. To lie about something as small as screws is unacceptable. They are HORRIBLE and their customer service is unbelievable, it SUCKS!!!!
