HUGE SCAM-CALL POLICE WHEN DEALING WITH THESE PEOPLE
Charles
Submitted this review about
Merit Van Lines
Review made Live: 9/27/2011 1:59:00 PM
I second the opinion of the previous reviewer. This is the absolute worst company ever. Here is the scam. They quote you a lowball price over the phone and get you to sign a "binding contact." On moving day, the illegals show up late, load your stuff onto the truck, and then shove a new contract with a price 3 to 4x higher than the "binding" estimate. They tell you they will not unload truck without paying the full price, and that if you don't pay, your stuff will be auctioned off. You sign the new contract, and have to send in 70% of that before they deliver your goods. You call into the office and the manager who can't possibly be human is cold as ice, and very rude and condescending. You ask to speak to the owner and he is a middle eastern guy who threatens your life and curses you out, while threatning to ransack your belongings, and/or sell them off. About 20 days later, movers show up and demand remaining balance in cash before even opening the truck, not giving you the opportunity to verify that all your things are there and in what condition. You rush to the ATM to get the cash, return, and they force you to sign a contract saying that everything has been delivered. Once contract is signed, they began to unload your goods, and you discover that items are missing, and in bad condition. You copmlain but you have just signed a contract waiving all of your rights to sue, and forfeting insurance coverage.
As you can see, this company has you by the balls the moment they get your stuff on their truck. A reputable moving company never asks for money up front, and never demands cash or postal money orders. Please do your research before hiring a moving company. The DOT has information regarding credible moving companies. Spread the word about this company, as well as the scam in general. Also, if you find yourself in this situation, file reports with local police, DOT, Federal Trade Commission, FBI, and State Attorney general's office.
