Poor Poor Job!
Judy G
Submitted this review about
Mayflower-Pensacola-Fl
Review made Live: 10/15/2013 6:39:00 PM
While the contact person and ' movers' were nice in the beginning, we found the driver and packers were not good at what they were supposed to have been doing. Found out that the contact person and driver were 'aunt and nephew'.
We were 'quoted' to have been delivered in three days. In fact, we were called and extra days scheduled for delivery. People that we had contacted for delivery, dates/times had to be rescheduled because of the moving company's delays.
Our heavy bedroom dresser was broken beyond repair. Driver even acknowledged the damage and it was noted on the bill of lading.
A living room side chair had the cane broken out of the side completely. Two living room lamps were broken.
Many upholstered items were not covered as they were supposed to have been.
We experienced many boxes that were damaged with contents broken beyond repair, some of these were old pieces inherited from deceased members of our families that could never be replaced.
There were other damages found and noted as contents continued to be unpacked. All damages were noted on claim form.
We did miss the claim date. It simply slipped our mind. We explained it in that I had major surgery and many, many office visits to the doctor regarding the complicated surgery. I also was dealing with a private court case as well as dealing with real estate broker for our home in Pensacola. I still have numerous office visits to the doctor and surgery will be repeated in less than a month.
We did contact the company by mail explaining and received a terse rejection letter for our claim.
While we though we were getting a 'good national' moving company, in fact it was just the opposite with all of the damages incurred. It seems that the packers of the contents of the truck were not as experienced as led to believed.
Just want to make sure that the words gets out about the Mayflower moving company in Pensacola. Sad note....it was told to us by the contact that most of Mayflower's business in and out of Pensacola was military business. What a shame that our military has to put up with such incompetent service.
