A Class Service
Francis
Submitted this review about
Manchester Vanlines
Review made Live: 2/11/2015 11:21:00 PM
I started searching for a moving company since the beginning of January. I needed to find a company that I can trust and affordable to relocate me from Southern California to Salt Lake City.
I got about 10 different quotes and talked to at least 8 of them. I ended up choosing Manchester Vanlines. From the first conversation I had with Colin, the representative from Manchester Vanlines, I was pretty much sold. I didn't choose a company whom offered me the lowest cost nor having the highest insurance coverage (which would cost me a fortune). I simply picked them because Colin has taken care of me since the first conversation we had.
He was very professional, friendly, and efficient. I am a super planner and super OCD! He has never made me feel unimportant or I was being annoying. I had million and one questions (seriously) and he got back to me quickly each time. He was certainly very patient with me each time we talked or communicated via emails.
As the day approaching, I confirmed with my final box count and everything that will be sent through Manchester Vanlines. (Ok, here is some tips for you: 1. You must be VERY organized yourself to begin with. 2. /*as many list as you have to - reminds yourself what need to be done and what else. 3. You can't still be packing when the team show up at your front door)
Tony and his team arrived within the time quoted and they were very efficient (well, of course it helped with my prepping because I wanted to be a quick and efficient pick up). Tipping is very important people! They work hard!!! I appreciate anyone whom work hard for me (even though I know I am paying the company to move me to another state).
I know that there was a 2 week time frame for delivery... But after many conversations with Colin, they were able to confirm that I would get my items during the first week. So the final day came! The delivery was finally here... OH BOY!
First of all, please do your homework and know about the place you are moving into...
I haven't seen the apartment that I have chosen until I moved here. The driver, Marcus told me that there would be a $200 long distance carry fee... Of course I was disappointed, but I do also understand why. It was clearly stated on the contract. I ended up talking to Mike and I was glad that he ok'd for me to pay the extra on a CC.
Speaking of CC. Please also do your homework. Each company expects different things... And Colin has been very cleared with me with all the details what had to happen and how I needed to pay.
In the end, I received all my items in good condition and I spent all day setting up my new home!
In conclusion, I could have chosen other companies. But I chose Manchester Vanlines because the amazing service that Colin has given me and I trusted him 100%. Kudos to Colin! I am a manager in retail over 16 years, I certainly understand what customer service stands for and the importance of it.
