DO NOT USE DO NOT USE DO NOT USE!!!!! I cannot warn strongly enough!!!! Company grossly misrepresents service and contracted goods. Company blatantly lies to gain more money from customer and applies illegal charges to account. Company does not stand behind product or service and is both belligerent and corrupt. They upheld none of the promises given to us IN WRITING for our move across the country. They continually added charges after the fact even though those services were already contracted in writing. They held our household goods hostage until we paid an extra $4000 for 'estimated' weight. We demanded actual weight and they charged us $400 for their time to go to a CAT weigh station which is legally our right as a customer and illegal to charge for. Once it was verified they had overcharged us for more than 5000 pounds (!!!!), drivers refused to give us back our money even though we had a letter from the owner of the company saying that they would give us back what they had overcharged right then and there. And the only way he agreed to write that letter for us is if we promised not to give them bad reviews(?!). We had to call the police on them twice to get them to follow through on promises and contractual obligations. We have police reports to attest to such. They broke several valuable pieces of furniture as they do not properly protect or wrap household goods. When we called to submit an insurance claim as insurance was also included in the written contract, we were informed the company had been dropped by their insurance carrier as they were deemed too risky. Thus we have no insurance coverage for the significant damage they are solely responsible for. Company is completely corrupt and negligent. Customer Service after they have all your goods loaded on their truck is beyond horrible. The owner actually hung up on me. TWICE!!!. Spend the extra money to contract through a well known company. I guarantee you it will be cheaper in the end!!! I wish I had read the other reviews on them before I hired them. Literally one of the worst mistakes I have ever made.
