I contracted w/ company to move a small amount of deceased parents' furniture/belongings from Tampa, FL to Minneapolis, MN. Sent 30% deposit electronically and arranged for pickup on 10/24/16. No show. Subsequent phone calls were made & emails were sent to no avail. (Tommy had family issues in NY. Joy was only in billing/out sick. Reggie & Issac in CS were the ones I spoke to the most, but there were always excuses and no answers.) After several failed attempts and many phone calls & emails over the course of 2 months, on 11/30 was told by Reggie that a refund check would be cut and sent @ the end of the month. Nothing. I chose to make other arrangements to move the furniture, but am out $358 for a service that was never performed. Complaint filed w/ BBB and currently NO RESPONSE from Moving Services Group.
