BEWARE of Long Distance Van Lines. Expect to pay 50% higher - Moving Review
Cross Country Move
Submitted this review about
Long Distance Van Lines
Review made Live: 7/8/2015 1:12:00 PM
"THE CUSTOMER IS ALWAYS WRONG" must be their motto. Long Distance Van Lines has proved to me why this is not a reputable industry. Poor communications all the way through the process. Poor customer service. I feel totally taken advantage of, as they charged me thousands of dollars extra for my move. On the day of the move, when the truck was half packed, they told me that it was going to cost an extra $4K to move my things. This was over 50% more than their original quote. I don't see how this is possible, as I had another company come survey my things and stated a volume that was just under their original quote. Little did I know that an original quote means absolutely nothing! This is their way to low ball you with an estimate, get you as a customer, and then, when you have no other choice, charge you thousands more to complete the move. Plus, when my things arrived - i took pictures of the volume within the new truck (as they had transferred it from the original truck) and the volume was a lot less than what they had charged me for. I wouldn't be surprised if they purposefully wrongly packed the first half of the truck initially so that it was not entirely full. But guess what - there was nothing I could do. If you look at the contract, you essentially sign your rights away - and if there is an issue you are responsible for the legals costs for both parties - so it doesn't even make it worth pursuing. They even caused damage to my home, which they didn't want to take responsibility for, even though they had said they would. They gave me misinformation all along the way in regards to delivery - which caused me to incur extra costs. They were not very responsive or very customer friendly. Also, there were a number of my items that were damaged. Overall, I've never been so stressed in my life from this moving company. It shouldn't have to be this way.
