Frustration
claudia
Submitted this review about
Liberty Relocation
Review made Live: 6/11/2013 11:05:00 AM
I write this because it's my only recourse. I've spent hours on the phone over the last month dealing with Liberty Relocation. The people have been nice, but the service has not. After days of not knowing where my shipment was, who had it, what day it was going to arrive - it arrived late, unable to be pulled off the truck and then I had to move items myself because there was only one guy 'able' to move things and it was taking way too long. I had to cancel appointments because they kept saying they were going to arrive, and then never arrived when they said. Then to top everything off there were 3 big missing dogs beds (which in addition caused the delivery price to bump up) and no one knows where they went.
Now they want me to go thru a claim company who requires more hours of documentation that I just can't spend as this move took up way too much of my own time in trying to figure out where my stuff was, when it was going to arrive, and then once it arrived how it was getting off the truck - which didn't happen the first time it pulled in my street. Angry. Frustrated. Sad.
